"Your trucks run.
Your techs show up.
But your margins
haven't moved
in three years."
We walk into chaotic home service operations and install the systems that turn them into businesses worth owning.
Average revenue increase
across all client engagements
Reduction in callback rate
within the first 90 days
Months to operational ROI
median across 60+ engagements
30-minute diagnostic call · No cost · No pitch
The numbers
do the talking.
Every figure below comes from a real engagement. Real operator. Real trade. Real P&L.
Most HVAC shops haven't repriced their service agreements since 2020. We audit every line item against real labor cost, parts margin, and callback frequency — then rebuild the menu. The result isn't just higher tickets. It's pricing that finally reflects what the work actually costs.
"We were leaving $180K a year on the table and calling it customer loyalty."
Marcus T.
Owner, 14-truck HVAC shop · Charlotte, NC
Dispatch logic determines whether your trucks are profit centers or cost centers. We map your call patterns, travel radius, and technician skill matrix, then install a dispatch protocol that cuts windshield time by 31% and routes high-margin calls to your closers.
"Same six trucks. First full quarter after the system went in, we billed $340K more."
Denise R.
Owner-Operator, Plumbing Fleet · Phoenix, AZ
Service agreements are the only recurring revenue in home services — and most shops convert below 20%. We rebuild the offer structure, the field script, and the follow-up sequence. The agreement sells itself when it's priced and framed as protection, not as a upsell.
"Went from 18% to 61% in eleven weeks. That's $220K in recurring annual revenue we didn't have."
James W.
Operations Director, Electrical Group · Atlanta, GA
"From 34% net margin to 51% in two quarters."
Seventeen margin
points in 60 days.
A 22-truck HVAC operation in Phoenix was running 34% net margin — healthy by industry standard, but leaving real money behind. Callback rate was 18%. Service agreement close rate was 14%. Three dispatch coordinators were managing routes on whiteboards.
We installed a dispatch routing protocol, rebuilt the service agreement offer, and restructured the callback attribution system. Sixty days later: 51% net margin, 6% callback rate, 58% service agreement close rate.
Three phases.
No ambiguity.
Every engagement follows the same structure. You always know where we are and what comes next.
We read your operation before we touch it.
Two weeks. Your P&L, your dispatch logs, your callback data, your pricing menu, and a half-day with your lead technicians. We build a complete picture of where the margin is leaking before we recommend anything.
Operations Audit Report + Priority Matrix
We don't consult. We build.
Dispatch protocol, pricing architecture, service agreement structure, technician incentive framework. Every system is documented, tested in the field, and handed off with training. We stay until it runs.
Full Systems Documentation + 30-Day Field Support
The business runs without you in the room.
At 90 days, we run a full performance review against the baseline audit. Most clients hit ROI within four months. The goal is a business that can grow — or sell — on its own terms.
90-Day Performance Review + Scalability Roadmap
Thirty minutes.
Your whole operation
on the table.
The operations review isn't a sales call. It's a diagnostic. We read your numbers, identify your three biggest margin leaks, and tell you exactly what we'd do — whether you hire us or not.
No cost · 30 minutes · Diagnostic, not a pitch
See where your
numbers stack up.
The Home Services Benchmark Report covers revenue-per-truck medians, callback rate benchmarks, and service agreement close rates across plumbing, HVAC, electrical, and cleaning — broken out by company size.